You may have heard about the EGCC. This body resolves all disputes between electricity companies and consumers. It's a government funded program, and if your electricity company cannot resolve your issue the complaint goes through to the EGCC.
Little known fact - as soon as a complaint is laid with the EGCC your electricity company is charged $5000.00. This money is not refunded. You read that correctly, your Power company is charged five grand for simply having a complaint unresolved.
So if you have a complaint with your Power Company ask for $4900 or under. It means that they'll be most anxious to come to an arrangement and save themselves the $5000 charge.